Payment terms Payment terms are 30days
Invoicing and Billing Invoices will be raised and sent out weekly for the previous weeks work completed– unless otherwise requested.
Period of Validity Validity will be reviewed annually
Insurance Goods are insured up to and including the value of £1600.00 per tonne -Standard RHA T&Cs apply.
Claims All claims will be processed in accordance with the Freight Mate claims procedure which is available on request.
Proof of Delivery PODs are available on request.
Waiting Time
| Vehicle Type | Charge | Rules |
| Small Van | £30P/H | Applies after 30 mins |
| Short Wheel Base | £30P/H | Applies after 30 mins |
| Long Wheel Base | £30P/H | Applies after 30 mins |
| Extra Long Wheel Base | £30 | Applies after 30 mins |
| Luton | £40P/H | Applies after 30 mins |
| 7.5 Tonne | £45P/H | Applies after 30 mins |
| 18/26 Tonne | £45P/H | Applies after 45 mins |
| Artic | £50PH | Applies after 60mins |
Cancellation Charges
Standard Cancellation Scale (dependent on notice) – Time cancelled prior to collection.
| Vehicle Type (Small Van to Luton) | |
| Notice Period | Cancellation Charge |
| 0:00 (driver on site) | 100% |
| 0:01 – 0:30 mins | £25 Admin Fee |
| 0:31 mins+ | 0% |
| Vehicle Type (7.5 Tonne to Artic) | |
| Notice Period | Cancellation Charge |
| 0:00 – 3:00 hours | 100% |
| 3:01 – 6:00 hours | 75% |
| 6:01 – 9:00 hours | 50% |
| 9:01 – 12:00 hours | 25% |
| 12:01 hours+ | 0% |
Rebooks, Returns & Refusals
Any rebooks, returns or redeliveries will be rated in accordance with Freight Mate costing model.
Additional Drops
| Vehicle Type | Additional Drop Charge(outside London) | Additional Drop Charge(inside London) |
| Small Van – 4M | £20 | £25 |
| Luton – 7.5T | £25 | £35 |
| 18T/26T | £60 | £60 |
| Artic | £60 | £60 |
If multidrop routes you will be charged to the furthest drop. Drops must be within 5 miles off route otherwise additional diversionary mileage charges will apply.
Additional Charges
Congestion:
Charged at Actual cost
ULEZ:
Charged at Actual cost
Hand-balling charges
Small Van to Extra Long Wheel Base
£15 per hour
Luton
£20 per hour
7.5T
£35 per hour
18T to Artic
£60 per hour